Legal

Refund policy

Last updated: June 2026

Our commitment

GLŌBA operates on a demand-first model. This means your pledge is fully refundable in all cases where a confirmed show date does not materialise. No money leaves your account until a date is confirmed.

How pledges work

When you place a pledge, we place an authorisation hold on your payment method for the pledge amount. This is not a charge — it reserves the funds but does not settle them. Your bank may show this as a pending transaction.

The hold is released or converted to a charge only in one of the following scenarios:

• A confirmed show date is announced for your city — the hold settles as a ticket purchase at the pledged amount.
• The campaign window closes without reaching the threshold — the hold is released automatically within 3–5 business days.
• You cancel your pledge manually before a date is confirmed — the hold is released within 3–5 business days.

Cancellations

You may cancel your pledge at any time before a show date is confirmed by signing into your account and selecting "Cancel pledge." Once a date is confirmed and the hold has settled, standard event cancellation terms apply.

If a confirmed show is cancelled

In the rare event that a show is cancelled after your pledge has converted to a ticket purchase, you are entitled to a full refund of the ticket amount. Refunds will be processed to your original payment method within 10 business days of the cancellation announcement.

Questions

If you have any questions about your pledge or refund status, contact us at hello@globa.agency.